Frequently Asked Questions (FAQ'S) at FEA Home
General Information
Phone: 914-423-3380
Email: Info@FEAhome.com
For an unforgettable experience and to explore our full inventory, visit our historic warehouse in Yonkers, NY- just 20 minutes north of Manhattan. Located in the former Alexander Smith Carpet Mills (circa 1882), our 170,000-square-foot, five-floor facility houses one of the largest collections of Asian antiques, furniture, art, and accessories in the United States.
Visits by Appointment Only
To provide a personalized experience, showroom visits require an appointment.
Contact us or call 914-423-3380 to schedule a visit
Our website features only a curated selection of the thousands of items in our inventory. If you’re searching for something specific contact us >
FEA Home Address
500 Nepperhan Ave
Yonkers, NY 10701
We are conveniently located 15 miles from Midtown Manhattan and minutes from the Bronx, Queens, New Jersey & Connecticut.
Yonkers is New York State's fourth largest city and it serves as the gateway between New York City and the Hudson Valley, with access to major highways and parkways including: Major Deegan Expressway (I-87), Henry Hudson, Saw Mill River, Bronx River, Sprain Brook, Hutchinson River, and the Cross County.
Mass transit - Yonkers is located within the MTA region, offering Metro-North Railroad and Westchester Bee-Line bus service within the NYC Metropolitan are
Contact us or call 914-423-3380 to schedule a visit.
Open by appointment only
Monday to Friday, 9AM - 5PM
Contact us or call 914-423-3380 to schedule a visit.
For media and press inquiries, please contact us or call 914-423-3380.
Products & Customization
All prices are in US dollars ($) and are subject to change at any time.
All item dimensions are measured approximately to the nearest quarter-inch. Please contact us if you need an exact measurement.
We strive to display colors as accurately as possible. However, variations in monitors may result in slight differences. If you need additional details, contact us at 914-423-3380.
Yes. Our in-house restoration team specializes in customizing pieces to fit your vision. Whether you need custom lacquers, specialty colors, patinas, refinishing, or other modifications, we can transform our existing collection to meet your design needs.
Contact us or call 914-423-3380 to discuss your ideas with our expert team.
Yes. If you're in the NYC Metropolitan area, we offer In-Home Presentation Services to showcase our collection at your client’s home or business. You can also schedule a private appointment at our Yonkers warehouse for an exclusive tour of our collection.
Yes! We work with interior designers, architects, landscape professionals, and retail buyers to offer exclusive trade discounts and benefits.
We offer short term rentals for tv, film, events and more. See our Rental Services >
Ordering & Payment
We offer multiple ways to place an order for your convenience:
- Online Checkout – Add items to your cart and complete your purchase securely.
- Phone Orders – Call us at 914-423-3380 (Monday - Friday, 9 AM - 5 PM). If we’re unavailable, leave your name, phone number, and item details, and we’ll call you back.
- Email Orders – Send an email to Info@FEAhome.com with:
Your Name
Phone Number
Email Address
Billing & Shipping Address
Item Reference Number (YN#) & Name
Yes! You can create a wishlist by clicking the ❤️ on any item you’re interested in or the header at the top of each page.
Your wishlist will be saved and accessible across any phone or computer when you’re logged into your account.
You can view, share, or save items to your wishlist. WIshlist items can be placed on a courtesy hold for up to 72 hours upon request.
We accept all major credit cards, including: Visa, MasterCard, American Express, Discover, Shopify Payments (Shop Pay).
Currently, no sales tax is charged for orders shipped outside New York State.
If you have a wholesale resale certificate, provide it when ordering to remove sales tax (New York State only).
Our website is PCI-compliant and uses SSL encryption to protect your payment information. Shopify’s secure payment gateway ensures that your credit card details are never stored on our servers.
Coming soon!
Shipping & Delivery
Orders typically ship within 5-7 business days. If an item requires modifications (color, finish, or custom work), additional time may be required.
We ensure secure and professional packing for safe delivery using:
- UPS – For smaller items
- Freight Carriers – For larger pieces
- White Glove Delivery – Includes unpacking and placement in your home
- All shipments are fully insured
International Shipping: Yes, we ship overseas. Contact us at 914-423-3380 or Info@FEAhome.com for a custom shipping quote, which includes packing, shipping, and insurance.
Shipping to Alaska, Hawaii, and Puerto Rico: We ship to these locations. Please contact us for a custom shipping quote based on your order and location.
APO/FPO & P.O. Box Shipping: We do our best to accommodate these requests. Contact us to discuss available shipping options.
Shipping fees are calculated at checkout based on the destination and size of the item.
Complimentary pick up s available at our Yonkers location from 9am to 5pm, Monday to Friday. At checkout specify that you would like to pick up your order.
Once the order is ready, we will contact you to coordinate a day and time for pick up.
Location:
500 Nepperhan Ave
Yonkers, NY 10701
We will
Returns & Exchanges
At FEA Home, we take pride in the quality and uniqueness of our pieces. Each item is carefully selected, and many are one-of-a-kind antiques or artisan-made works. Every order is fully insured and handled with care, with white-glove delivery available nationwide.
We want you to be overjoyed with your new purchase. If for any reason you are unsatisfied, please notify us through the contact form on our Contact Us page, and our team will provide details for initiating a return.
Eligibility for Return or Exchange
- Orders may be canceled within 24 hours of purchase. Once shipped, orders are non-cancelable while in transit.
- Returns must be initiated within 72 hours of delivery.
- Items must be returned in the condition received and in their original packaging. Products with scratches, stains, damages, or modifications cannot be accepted.
- A 25% restocking fee applies to all returns.
- We do not accept returns or exchanges for: Sale items, customized pieces, or made-to-order items.
Costs & Responsibility
- Customers are responsible for all return shipping costs, which may be higher than the original outbound shipping cost.
- Original shipping fees (Standard or White Glove) are not refundable once services have been provided by the carrier.
- Any international customs duties and taxes are non-refundable.
- We recommend using a reputable, insured carrier. FEA Home is not responsible for items lost or damaged in return transit.
How to Request a Return or Report Damage
- Submit a request via the Contact Us form or email info@feahome.com with your order number, reason for return, and photographs (if applicable).
- Await written authorization and return instructions. Unauthorized returns may not be accepted.
- Once the item is received and inspected, we will process your refund or replacement in accordance with this policy.
We take great care in packing and shipping your order, but on rare occasions, damage can occur in transit. If your order arrives damaged, please follow these steps:
Document the damage immediately and take clear photos of:
- The damaged item
- All sides of the shipping box
- The internal packaging materials
Contact us within 72 hours of delivery
- Email info@feahome.com or contact us with your order number, a description of the damage, and the photos.
Keep all packaging and documentation
- Our shipping partners may require inspection before a claim can be processed.
- Once we review the details, we will guide you through the resolution process, which may include a replacement, refund, or other solution depending on the item’s availability and condition.
FOR DESIGNERS
Work With FEA Home
Unlock exclusive trade pricing, personalized service, and early access to one-of-a-kind arrivals - all tailored to interior professionals.

FOR PRODUCTIONS & EVENTS
Style Your Scene
Rent rare vintage furniture and statement décor for film, TV, events, and editorial - fast, flexible, and unforgettable.

LOOKING FOR SOMETHING UNIQUE?
Let’s find the perfect piece for your home
Our team is here to help you discover timeless, one-of-a-kind décor.
